Award-Winning Adobe Commerce Multi-Vendor Platform for Doorstep Market

• Create a scalable, multi-site, multi-vendor platform.
• Build a robust payment gateway to handle complex transactions.
• Implement AI-driven product recommendations for personalized shopping experiences.
• Seamlessly integrate user-generated content and customer service features.
• Optimize the platform for mobile responsiveness and seamless user experience.

Rhizome Consulting designed and developed Doorstep Market’s platform using Adobe Commerce, chosen for its flexibility and scalability in handling a high volume of vendors and transactions. The multi-vendor functionality was central, allowing multiple sellers to list products, manage inventories, and receive payments through a sophisticated payment gateway setup that accommodates multiple vendors in one seamless transaction.

We integrated AI-driven product recommendation engines to enhance the personalization of customer experiences, increasing conversion rates by suggesting highly relevant products based on previous interactions. The site also features user-generated content capabilities, enabling customers to submit reviews, images, and feedback that create community and engagement. A dedicated customer service suite was implemented, featuring automated responses and chat functionality to support both vendors and buyers.

This site was awarded an Adobe Maverick Award for its innovative design, which balances aesthetic appeal with advanced technical functionality. The design reflects Doorstep Market’s commitment to both artisans and customers, merging storytelling with a clean, modern interface to maximize usability and drive conversions.

Doorstep Market’s new platform transformed the way artisans connect with buyers across multiple regions. The multi-site infrastructure enabled the expansion into new markets, all while maintaining centralized control and vendor autonomy. AI-driven recommendations increased average order value by 30%, offering tailored product suggestions that resonated with consumers. The complex payment gateway supported seamless transactions for vendors, while user-generated content significantly boosted SEO and customer trust.

The customer service suite reduced response times by 40%, improving satisfaction rates for both customers and vendors. When operational, Doorstep Market’s platform was positioned as a leader in regional, artisanal eCommerce, recognized for both its design excellence and technical prowess.

Doorstep Market was closed in 2023 after thoroughly testing this start up concept in the ecommerce marketplace.